Lab Day allowed product managers, engineers, and designers to focus on small-scale passion projects outside of their current workload.

As a Lead Product Designer at Outdoorsy, I recognized a major gap in the rental experience. This gap is a burdensome and time-consuming hands-on RV owner/renter handoff, involving a thick stack of printed paperwork for review and signature, vehicle inspection, usage instructions, and key exchange.

Work on the reimagined handoff flow has been divided into seven separate sections in this case study, accessible below: