UX & Design Strategist
Deep process work, documented.
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Featured Projects
Zelle® • Capital One
Role: Lead Designer bringing the Zelle® experience at Capital One into EWS compliance
Results: Restored Capital One's EWS compliance and built user trust through new product features — supporting Zelle's network growth to $307b in annual transactions
Shift VDP Redesign
Role: Lead Designer & researcher on a complete redesign of the vehicle description page (VDP)
Results: Led experience redesign of the highest-traffic conversion moment — reorganizing information hierarchy, increasing pricing transparency, and driving NPS consistently above 70
Outdoorsy RV Handoff
Role: Lead Designer on a mobile-first rethinking of the mission-critical RV Handoff / key exchange process
Results: Identified a critical platform experience gap and designed a mobile-first solution — the friction discovered here directly informed subsequent independent product development
dm-ux.design is the deep process documentation companion to maciocha.design — housing the complete UX research, design iterations, and case study documentation for selected engagements. For the full brand strategy and creative direction portfolio, visit maciocha.design